Privacy Policy
Last Updated: September 12, 2024
Paily (“we,” “us,” “our”) is dedicated to safeguarding your personal information and ensuring your privacy. This Privacy Policy details how we collect, use, disclose, and protect your personal data when you use our services, including our website, mobile application, and any other related services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When you create an account or use our Services, we collect personal details such as your name, email address, phone number, date of birth, and financial information (e.g., bank account numbers, debit/credit card details).
Transaction Information
Details about transactions you conduct through our Services, including transaction amounts, dates, recipients, and payment methods.
Technical Information
Data about your device and internet connection, such as IP address, device identifiers, browser type, operating system, and information about your usage of our Services.
Usage Data
Information on how you interact with our Services, including pages visited, features used, actions taken, and duration of use.
Communications Data
Records of interactions with us, including customer support inquiries, feedback, and correspondence.
2. How We Use Your Information
Providing and Managing Services
To process transactions, manage your account, deliver customer support, and improve our Services.
Enhancing User Experience
To analyze usage patterns, improve our Services, and develop new features and functionalities.
Communications
To send important updates regarding your account or our Services, respond to your inquiries, and provide marketing information tailored to your interests. You can opt out of marketing communications at any time.
Security and Fraud Prevention
To detect and prevent fraudulent activities, ensure the security of our Services, and protect against unauthorized access or misuse.
Legal Compliance
To comply with applicable laws, regulations, and legal requirements, and to address any legal issues or disputes.
3. How We Share Your Information
Service Providers
With third-party vendors who assist us in operating our Services, such as payment processors, data storage providers, and customer support services. These providers are contractually required to protect your information and use it solely for the purposes for which we engage them.
Legal Obligations
When required by law, or in response to legal processes such as subpoenas, court orders, or regulatory inquiries. We may also disclose information to protect our legal rights or enforce our agreements.
Business Transactions
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such changes and explain how your information will be handled
Affiliates
We may share information with our affiliates for the purposes described in this Privacy Policy, subject to their compliance with applicable data protection laws.
4. Data Security
Encryption
We use industry-standard encryption protocols to safeguard sensitive data during transmission and storage.
Access Controls
We restrict access to personal data to authorized personnel only, who need the information to perform their job duties.
Regular Audits
We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Incident Response
We have procedures in place to respond to security incidents and breaches promptly.
5. Your Rights
Access and Correction
You may access, review, and update your personal information by logging into your account or contacting us.
Deletion
You can request the deletion of your personal data, subject to legal requirements and our retention policies.
Opt-Out
You may opt out of receiving promotional communications from us by following the instructions in those communications or adjusting your preferences in your account settings.
Data Portability
You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Object to Processing
You may object to the processing of your data for certain purposes, such as direct marketing.
6. Data Retention
7. Children’s Privacy
8. International Data Transfers
9. Privacy Policy Updates
10. Contact Us
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