Privacy Policy

Last Updated: September 12, 2024

Paily (“we,” “us,” “our”) is dedicated to safeguarding your personal information and ensuring your privacy. This Privacy Policy details how we collect, use, disclose, and protect your personal data when you use our services, including our website, mobile application, and any other related services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and enhance our Services:
  • Personal Information

    When you create an account or use our Services, we collect personal details such as your name, email address, phone number, date of birth, and financial information (e.g., bank account numbers, debit/credit card details).

  • Transaction Information

    Details about transactions you conduct through our Services, including transaction amounts, dates, recipients, and payment methods.

  • Technical Information

    Data about your device and internet connection, such as IP address, device identifiers, browser type, operating system, and information about your usage of our Services.

  • Usage Data

    Information on how you interact with our Services, including pages visited, features used, actions taken, and duration of use.

  • Communications Data

    Records of interactions with us, including customer support inquiries, feedback, and correspondence.

2. How We Use Your Information

Your information is used for various purposes, including:
  • Providing and Managing Services

    To process transactions, manage your account, deliver customer support, and improve our Services.

  • Enhancing User Experience

    To analyze usage patterns, improve our Services, and develop new features and functionalities.

  • Communications

    To send important updates regarding your account or our Services, respond to your inquiries, and provide marketing information tailored to your interests. You can opt out of marketing communications at any time.

  • Security and Fraud Prevention

    To detect and prevent fraudulent activities, ensure the security of our Services, and protect against unauthorized access or misuse.

  • Legal Compliance

    To comply with applicable laws, regulations, and legal requirements, and to address any legal issues or disputes.

3. How We Share Your Information

We may share your information under the following circumstances:
  • Service Providers

    With third-party vendors who assist us in operating our Services, such as payment processors, data storage providers, and customer support services. These providers are contractually required to protect your information and use it solely for the purposes for which we engage them.

  • Legal Obligations

    When required by law, or in response to legal processes such as subpoenas, court orders, or regulatory inquiries. We may also disclose information to protect our legal rights or enforce our agreements.

  • Business Transactions

    In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such changes and explain how your information will be handled

  • Affiliates

    We may share information with our affiliates for the purposes described in this Privacy Policy, subject to their compliance with applicable data protection laws.

4. Data Security

We implement a range of security measures to protect your information, including:
  • Encryption

    We use industry-standard encryption protocols to safeguard sensitive data during transmission and storage.

  • Access Controls

    We restrict access to personal data to authorized personnel only, who need the information to perform their job duties.

  • Regular Audits

    We conduct regular security audits and assessments to identify and address potential vulnerabilities.

  • Incident Response

    We have procedures in place to respond to security incidents and breaches promptly.

5. Your Rights

You have several rights concerning your personal information:
  • Access and Correction

    You may access, review, and update your personal information by logging into your account or contacting us.

  • Deletion

    You can request the deletion of your personal data, subject to legal requirements and our retention policies.

  • Opt-Out

    You may opt out of receiving promotional communications from us by following the instructions in those communications or adjusting your preferences in your account settings.

  • Data Portability

    You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

  • Object to Processing

    You may object to the processing of your data for certain purposes, such as direct marketing.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, and operational requirements. Data retention periods may vary based on the type of information and the context in which it was collected.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Nigeria. We ensure that adequate safeguards are in place to protect your data in accordance with this Privacy Policy. This includes implementing appropriate security measures and complying with applicable data protection laws.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any changes will be posted on our website, and the “Last Updated” date at the top will indicate when the changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@usepaily.com.
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